Service & Support

Customizing your Plan

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ITM Business Solutions  is our customer service.

We believe doing what’s right takes the right organization. To do what’s right doesn’t take a commitment of words once in a while, but of proper actions time and time again. Our actions are supported by the investments we make in people and businesses.

 

We have the people-power to be

responsive and uphold our uptime commitments.

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Full Security Agreements

ITM Business Solutions full service agreements can be the ideal solution, providing a perfect blend of security and flexibility. Among the many benefits of a Full Security Agreement are:

Full protection for your system

Risk-free, fixed-price service support for your peace of mind
·         Performance guarantees maximum system availability

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·         Customized service solutions that fit your unique equipment needs

Unmatched technical support
                  Rapid phone response and on-site service to maximize equipment availability

 
Flex Service Agreements
Considered the first of its kind in the office equipment industry, ITM’s Flex Agreement offers customers unparalleled flexibility, security, and value.

Unprecedented flexibility

 

·         Convert your service agreement back and forth between a full service agreement and a flex agreement
·         Manage your service plan based on your changing service needs

Price protection
·         Fixed price points are locked at the point of purchase for the duration of the agreement
Cost Effective Service
·         Tailor your service plan to match your real-time needs

Time and Material (T&M) Service Support     ITM  also offers on-demand Time and Material service support.  

 

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To ensure that we can meet commitments,

·         We’ve strategically located parts depots across the country to minimize repair times.
·         We utilize advanced service parts planning software designed to predict parts demand so replacement parts are available when and where they are needed most. We’ve partnered with Network Global Logistics to ensure prompt delivery by offering same day courier or overnight service.

 

 


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